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PRIVACY POLICY

 
When we require information from you, we will always expressly ask you to supply it on a voluntary basis. Your data is collected through data-collection forms on the website or by other means. This entity will treat the data in a confidential manner and solely in order to offer the services requested, with all the legal and security guarantees required by REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL and Act 34/2002, of 11 July, on Information Society Services and Electronic Commerce. 
 
(Basic Information Layer I)
Basic Information on Data Protection
 
Controller: LACUNZA KALOR GROUP, S.A.L.
 
Purpose: To provide the requested services and send commercial communications and newsletter
Legitimacy:
  • Performance of a contract.
  • Consent of the data subject.
 
Recipients:
Data shall not be transferred to third parties, unless legally required.
 
Rights:
You have the right to access, rectify and erase your data, together with other rights, as indicated in the additional information. You may exercise these rights by writing to the data controller at POLIGONO INDUSTRIAL IBARREA, S/N - 31800 - ALSASUA - NAVARRA - SPAIN
Provenance:
The data subject.
 
Additional information:
 
Find further, more detailed information on Data Protection on our website.
 
The OWNER OF THE WEBSITE applies the security levels required by REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL, and other applicable regulations. However, it assumes no liability for any damage caused by alterations made to computer systems, electronic documents or user files by third parties.
 
THE OWNER OF THE WEBSITE may use cookies when providing website services. Cookies are physical personal information files stored on the user’s device. The user can configure his/her browser to prevent the creation of cookie files or to receive a warning when they are created.
 
If you choose to leave the website via links to sites that do not belong to it, THE OWNER OF THE WEBSITE accepts no liability for the privacy policies of such websites or any cookies that they may store on your computer.
 
Our policy on email messages centres on sending only those communications that you have asked to receive.
 
If you would prefer not to receive these email messages, you will be offered the opportunity in the emails to exercise your right of cancellation and no longer receive them, in accordance with the provisions of Title III, Article 22 of Act 34/2002 on Information Society Services and Electronic Commerce.
Additional information.(Layer II Privacy Policy)                 
                                             
Who is responsible for processing your data?
  • Identity: LACUNZA KALOR GROUP, S.A.L. Tax ID: A31606932
  • Postal address: POLIGONO INDUSTRIAL IBARREA, S/N - 31800 - ALSASUA - NAVARRA - SPAIN
  • Telephone: ++948563511
  • Email: comercial@lacunza.net
For what purpose do we process your personal data?
LACUNZA KALOR GROUP, S.A.L., the Owner of the Website, processes the information that the data subjects provide in order to handle the administrative, accounting and tax aspects of the services requested and to send its newsletter and commercial communications about its products.
 
How long do we keep your data?
Your data will be retained while no request for their erasure is made and, in all events, for as long as required in order to comply with legal obligations.
 
Why is the processing of your personal data legitimate?
The legal basis for the processing of your data is:
  • Performance of a contract: Provision of the services requested
  • Consent of the data subject: Sending commercial communications and newsletter
 
Who will your data be sent to?
Data shall not be transferred to third parties, unless legally required.
 
Transfer of data to third countries?
The transfer of data to third countries is not envisaged.
 
What are your rights when you provide us with your data?
Everyone has the right to obtain confirmation as to whether LACUNZA KALOR GROUP, S.A.L. is processing personal data which concern them or not.
 
Data subjects have the right to access their personal data, as well as to request the correction of inaccurate data, or, where appropriate, request their erasure when, for among other reasons, the data are no longer necessary for the purposes for which they were collected.
 
In certain circumstances, data subjects may request to limit the processing of their data, in which case we shall only keep them for the exercise or defence of legal claims.
 
In certain circumstances, and for reasons related to their individual circumstances, data subjects may object to the processing of their data. In this case, LACUNZA KALOR GROUP, S.A.L. shall cease to process the data, save overriding legitimate grounds or to exercise or defend legal claims.
 
You may exercise your rights as follows: You have the right of access to and rectification, erasure and portability of your data, which you can exercise at LACUNZA KALOR GROUP, S.A.L.
 
If you have given your consent for a specific purpose, you have the right to withdraw it at any time, without affecting the legality of any processing performed on the basis of consent prior to its withdrawal.
 
If you feel that your personal data protection rights have been violated, particularly if you are not satisfied with regard the exercise of your rights, you can file a complaint with the competent Data Protection Control Authority via its website: www.agpd.es. 
 

HOW DO WE OBTAIN YOUR DATA?

The personal data we process in LACUNZA KALOR GROUP, S.A.L. come from the data subject.
No special personal data categories (data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation) are processed.
 

PROCEDURE IN THE EVENT OF UNLAWFUL ACTIVITIES

In the event of any user or third party believing that facts or circumstances exist which expose the illegal use of any content and/or any illegal activity on the web pages included in or accessible through the website, he/she should notify THE OWNER OF THE WEBSITE, duly identifying him/herself, specifying the alleged violations and expressly declaring, under his/her own responsibility, that the information provided in the notification is accurate. For any dispute affecting the website belonging to the OWNER OF THE WEBSITE, Spanish law will apply, the Courts and Tribunals of NAVARRE (Spain) having jurisdiction regarding the matter.
 

PUBLICATIONS

The administrative information provided through this website does not replace the legal publication of laws, regulations, plans, general provisions and acts, which must be formally published in the official gazettes of the public administration, these constituting the only binding instrument with regard to the authenticity and contents thereof. The information made available on this website should be understood as a guide, devoid of legal validity.
 
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Glossary
A-L M-Q R-Z
A
AEFECC
AEFECC is the only association that brings together manufacturers, importers and suppliers of wood burning stoves, fireplaces, cook stoves, boilers and, in general, wood burning and biomass appliances in Spain.
Airtight
Combustion occurs within a closed chamber, acquiring the necessary oxygen from the outside without altering the oxygen in the fireplace.
Atmospheric power
Heat transferred to the atmosphere.
Axial fan
This is a type of fan where both the motor and the blades are mounted directly on the shaft. When the shaft and blades rotate, it produces a current parallel to the shaft.
C
CE Power
Average power available from the device, certified in official laboratories.
Centrifugal Turbine
A centrifugal tangential fan in which air is driven by a turbine or impeller, sucking it through the centre, expelling it through its blades parallel to its axis and exiting in a perpendicular direction to achieve greater pressure / speed with less sound.
Cleaning Access
Easy access to remove soot through a hatch (patented) Easy manual disassembly of the baffles, no tools required.
Cleanout door
They are usually cast doors without glass. They are totally opaque.
Closed stove
Completed constructed modular wood burning cook stove ready for installation.
CO emissions

A value that measures emissions of carbon monoxide, an odourless, colourless, tasteless, toxic and highly flammable gas.

Conto Térmico
An Italian regulation that encourages interventions to increase energy efficiency and thermal energy production from renewable sources for small installations.
Convection
It is called convection when heat is transmitted and creates natural air circulation in any room.
D
Damper
Rotating cover that allows the passage of air/smoke through a pipe to be opened/closed
Deflector
A device used to divert the direction of the smoke flow before leaving the duct
Double Combustion
Technology whereby the gas from the firewood’s initial combustion is burned again. It provides greater efficiency and life for your firewood with lower consumption.
Double sided
These are fireplaces or wood burning stoves that have glass on the front and back of the fireplace in order to see the fire and get heat from both sides.
Ducting
Channelling of air through ducts
E
Easy Fire Control
Fire control system that can regulate the optimal combustion and cleaning of the firewood appliance with one simple remote control device.
Easy To Clean
Surface treatment of the wood burning cook stoves with a high-quality enamel. Makes cleaning easy with as little as a damp cloth.
Ecodesign 2022
A European regulation (compliance with which is mandatory starting in 2022) that will require greater energy efficiency in all products and lower emissions of CO, OGC, NOx and other types of hitherto uncontrolled pollutant gases.
Ecolabel
A European certification related to energy consumption. It grades the product based on strict sustainable criteria defined at European level and ensures that the purchased product meets the maximum sustainability requirements
Energy efficiency
This consists in the efficient use of energy. We refer to an efficient wood burning appliance when it consumes less energy than the average energy required to make it work.
Eolo System
High pressure ventilation system with centrifugal turbines and speed regulator (switchboard) to allow different rooms of the home to be heated through ducts.
External Air Inlet
Connectible system that takes air from outside the house for combustion. Suitable for low consumption housing.
Extra Clean Glass
Novel air intake system on the glass to keep it clean for longer.
F
Fan

An instrument or apparatus with rotating blades that drives or removes air.

Flamme Verte
Flamme Verte is a quality label for wood burning appliances in France. To obtain the Flamme Verte label, the energy and environmental performance of each device is controlled in laboratories, accredited against ISO / IEC 17025 and notified by the European Commission, whose tests give access to the CE certification.
Flow Driving
Hot air bypass system with selectable outlet. It allows for longer ducts and makes it possible to close the air outlet. Includes a turbine control unit.
G
Guillotine opening
A sliding door opening that pulls up and can stay hidden
H
Hatch
Entrance that provides access to clean the cook stove, wood burning stove or fireplace.
Heat ducting
Wood burning appliances with heat ducting are those that heat the room in which they are installed and also the adjoining rooms through a duct system that distributes the heat to different spaces.
Heatable area

The square metres heated by the wood burning stove, cook stove or fireplace.

Heatable volume

The cubic metres heated by the wood burning stove, cook stove or fireplace.

Heater
Cook stoves, wood burning stoves or fireplaces that heat water in a circuit to heat the entire house in a more even and balanced way
I
Inset
Also known as cassette fireplaces, they are an evolution of the classic open fireplace. Specially designed to be inserted into existing holes
Ironwork
Set of iron pieces used to decorate or reinforce the structure of a door or another object.
M
Monobloc
An appliance, in this case for firewood, that is embedded in the wall in a single piece.
N
Nozzle
Tubular opening where the air used for combustion in the wood-burning appliance enters in or travels out through ducts to other rooms
P
Perfect Combustion
Optimum burning technology allowing high combustion efficiency values to be achieved. Consumes less and makes loads of firewood last longer.
Potentiometer
Device with which the wood burning appliance’s power can be controlled.
Power range

Minimum and maximum power of the wood burning appliance or the variance in power obtained from conditions of slow and maximum combustion.

R
Refractory

This refers to some materials’ property of being resistant to high temperatures without decomposing or storing heat.

Retractable doors
Door opening system that slides completely flush with the wall, making the doors disappear.
S
Safety coil
A hollow, spirally wound tube used to cool the heating device’s tun (tank) in case of overheating.
Screen printed glass
This refers to glass with the imprint of something written or drawn on it.
Silent Mode
A system allowing turbines to be shut off to enjoy complete silence.
Smoke outlet

It is the part of a wood burning appliance through which the fumes are expelled.

T
Tangential fan
All fans in which air flow leaves its axis in a tangential direction.
Thermal discharge valve
A valve that prevents overheating in wood-burning appliances by letting cold water pass through it toward the safety coil
Thermotte

A material with a high capacity for storage and thermal transmission, besides its insulating properties. It is resistant to high temperatures and is an excellent heat accumulator. Great white finish.

Total heating power
Useful heat released by the device. It is the sum of the heat released to water and the atmosphere.
Tun
A tank containing the water to be heated by fire in boilers
V
Vermiculite

A novel material with excellent insulation, high strength, aesthetics and lightness. In addition, LACUNZA vermiculite uses the appropriate density, thickness and dimension for each device. This customised design for each project allows for longer lasting fires, avoiding any type of problem. It is essentially a material composed of aluminium magnesium and iron silicate.

W
Water power

Average power released by a heating appliance (for water) to a heating system.

Workplace stove
Wood burning cook stove requiring on site assembly with heat-resistant materials such as refractory bricks.
Y
Yield

Relationship between the power generated in the combustion chamber relative to the heat felt in the household.